Licensing and Regulatory Information
This page sets out the legal and regulatory framework under which Lucky Hunter Casino operates. Visitors and registered players are encouraged to review this information carefully. It is provided in the interest of full transparency and to assist players in understanding the legal basis on which gambling services are offered on this platform.
Operator Details
The Lucky Hunter Casino website, accessible at https://lucky-hunter-casino-canada.com/, is owned and operated by Hollycorn N.V., a limited liability company registered and incorporated under the laws of Curaçao, with company registration number 144359. The registered office of Hollycorn N.V. is situated in Curaçao, Kingdom of the Netherlands.
Hollycorn N.V. is the entity legally responsible for the provision of all gambling services available on this platform, including but not limited to casino games, live dealer products, and any associated promotional activities offered to players.
Gaming Licence
Lucky Hunter Casino holds a valid online gaming licence issued by the Curaçao Gaming Authority (CGA), the competent governmental regulatory authority responsible for the supervision and regulation of online gambling activities conducted in or from Curaçao.
- Licence number: OGL/2023/176/0095
- Licence type: Online Gaming Licence (B2C)
- Issuing authority: Curaçao Gaming Authority (CGA)
- Regulatory framework: Landsverordening op de Kansspelen (National Ordinance on Games of Chance, LOK), P.B. 2024, no. 157
- Jurisdiction of incorporation: Curaçao, Kingdom of the Netherlands
This licence authorises Hollycorn N.V. to provide real-money online gaming services to eligible players in permitted territories. Issuance of this licence required the operator to satisfy the requirements of the CGA, including standards relating to game fairness, financial integrity, player protection, and anti-money laundering compliance.
Territory of Service and Eligibility
Geographic Scope
Lucky Hunter Casino provides its services to players located in Canada and other jurisdictions where online gambling is not prohibited by applicable local law. The operator does not knowingly accept registrations from residents of jurisdictions in which access to or participation in online gambling is unlawful.
It is the sole responsibility of each player to ascertain and comply with the laws applicable to online gambling in their province or territory of residence prior to registering an account or placing any wager on this platform. Nothing on this website constitutes legal advice, and no representation is made by the operator regarding the legality of gambling under the laws of any specific Canadian province.
Age Restriction
Access to and participation in any gambling activity offered on this platform is strictly restricted to individuals who are 18 years of age or older. Players located in provinces where the applicable minimum legal gambling age exceeds 18 years must comply with the higher age threshold prescribed by their provincial legislation.
The operator employs age verification procedures as part of its Know Your Customer (KYC) process to confirm that all registered players meet the applicable minimum age requirement before any real-money wager is permitted. Any account found to have been opened by or on behalf of a person who does not meet the minimum age requirement will be suspended or closed without notice, and any funds held in that account may be subject to forfeiture in accordance with applicable regulatory requirements.
Anti-Money Laundering and Know Your Customer Policy
Legal Basis
Hollycorn N.V. is subject to the anti-money laundering and counter-financing of terrorism (AML/CFT) obligations imposed by the Curaçao Gaming Authority under the applicable Curaçao legislation and the broader regulatory framework aligned with the Financial Action Task Force (FATF) Recommendations.
KYC Verification Procedures
Prior to processing any withdrawal, or at any point during an account’s operation where the operator deems it necessary, players are required to complete an identity verification process. The documents that may be requested include, but are not limited to, the following:
- A valid government-issued photo identification document (such as a passport, national identity card, or driver’s licence).
- Proof of residential address issued within the preceding three months (such as a utility bill or official bank statement).
- Proof of the payment method used to fund the player’s account (such as a copy of the relevant card or a screenshot of the relevant e-wallet or cryptocurrency wallet).
- Such additional documentation as the operator may reasonably require in order to satisfy its AML/CFT obligations.
Players are required to submit accurate, complete, and genuine documentation. Any submission of false, altered, or misleading documentation constitutes a material breach of the operator’s Terms and Conditions and may result in immediate account closure, the withholding of any pending withdrawals, and referral to the relevant law enforcement or regulatory authorities.
AML Monitoring
The operator maintains ongoing transaction monitoring procedures designed to detect activity that may indicate money laundering, fraud, or other financial crime. Where suspicious activity is identified, the operator reserves the right to suspend the relevant account, delay or withhold withdrawals, and report the matter to the appropriate regulatory or law enforcement authorities without prior notice to the player concerned. Such actions are undertaken in compliance with applicable legal obligations and do not require the consent of the account holder.
Data Protection and Privacy
Hollycorn N.V. processes personal data in accordance with applicable data protection legislation. Players are informed of the following:
- Data collection: Personal information is collected at the time of registration and during the ongoing operation of the player’s account. The categories of data collected include identity information, contact details, financial information, and gameplay data.
- Purpose of processing: Personal data is processed for the purposes of account administration, identity verification, AML/CFT compliance, customer support, fraud prevention, and the fulfilment of legal and regulatory obligations.
- Data retention: Personal data is retained for such periods as are required by applicable regulatory obligations, which may extend beyond the closure of a player’s account.
- Data security: The operator employs industry-standard technical and organisational security measures, including Secure Socket Layer (SSL) encryption, to protect personal data against unauthorised access, alteration, disclosure, or destruction.
- Third-party disclosure: Personal data may be disclosed to third-party service providers engaged by the operator for the purposes of identity verification, payment processing, and fraud detection, as well as to regulatory or law enforcement authorities where required by law.
- Player rights: Players have the right to request access to, rectification of, or erasure of their personal data, subject to the operator’s legal and regulatory retention obligations. Requests may be submitted via the contact details provided on this website.
Full details of the operator’s data handling practices are set out in the Privacy Policy, which is available on this website and forms part of the contractual relationship between the operator and each registered player.
Responsible Gambling
Operator Commitment
Hollycorn N.V. recognises that gambling can pose a risk of harm to some individuals and is committed to providing a gambling environment that incorporates appropriate safeguards for player wellbeing. The operator’s responsible gambling framework is designed to assist players in maintaining control over their gambling behaviour and to provide access to support where gambling-related harm is indicated.
Player-Controlled Tools
Registered players have access to the following self-management tools through their account settings:
- Deposit limits: Players may set daily, weekly, or monthly limits on the amount they are permitted to deposit into their account.
- Loss limits: Players may set limits on the total amount they are permitted to lose within a specified period.
- Session time limits: Players may set limits on the duration of individual gambling sessions.
- Cooling-off periods: Players may apply a temporary suspension of their account for a defined period.
- Self-exclusion: Players who wish to cease gambling for an extended period may request self-exclusion. Self-exclusion requests are processed promptly and, once in effect, prevent the player from accessing their account or creating a new account for the duration of the exclusion period.
The operator encourages any player who believes their gambling is causing harm to themselves or others to make use of these tools without delay and to seek assistance from an independent support organisation. The following resources are available to Canadian residents:
- Gambling Support Ontario: ConnexOntario at 1-866-531-2600
- Problem Gambling Help Line (BC): 1-888-795-6111
- Gamblers Anonymous Canada: www.gamblersanonymous.org
Minor Protection
The operator strictly prohibits the registration of accounts by or on behalf of individuals under the applicable minimum legal age. Players who share a device with minors are advised to utilise parental control software and to ensure that their account login credentials are not accessible to persons under the legal age of gambling.
Game Fairness and Randomness
All casino games made available on the Lucky Hunter Casino platform are supplied by independent software providers whose game titles incorporate certified random number generator (RNG) technology. The operator requires that all game content offered on the platform meets applicable standards for fairness and randomness. Players are advised to consult the individual software providers’ published information for details concerning the certification and return-to-player (RTP) parameters of specific game titles.
Dispute Resolution
Internal Complaints Procedure
Any player who has a complaint or dispute arising from the use of the Lucky Hunter Casino platform is encouraged to contact the customer support team in the first instance. The operator is committed to resolving complaints in a fair, timely, and transparent manner. Players may submit a complaint through the following channels:
- Live chat: Available 24 hours a day, 7 days a week, via the website
- Email: support@luckyhunter.com
Upon receipt of a complaint, the operator will acknowledge it within a reasonable time and endeavour to provide a substantive response. Complex matters may require additional time for investigation, and the operator will keep the player informed of progress where applicable.
Escalation
Where a complaint has not been resolved to the player’s satisfaction through the internal complaints process, the player may refer the matter to an alternative dispute resolution (ADR) body. Curaçao-licensed operators are subject to the ADR framework established under the LOK. Players may contact the Curaçao Gaming Authority for guidance regarding available certified ADR providers, or may pursue such legal remedies as are available to them under applicable law.
The Curaçao Gaming Authority does not itself handle individual player complaints or mediate disputes between players and operators. Its mandate is regulatory oversight of the industry as a whole.
Disclaimer
The information provided on this page is intended for informational purposes only. It is accurate to the best of the operator’s knowledge at the time of publication and is subject to change in accordance with amendments to applicable legislation or regulatory requirements. Nothing on this page constitutes legal advice. Players are encouraged to seek independent legal advice if they have questions regarding the legality of online gambling in their province or territory of residence.
The operator reserves the right to update this page at any time without prior notice. Continued use of the platform following any such update constitutes acceptance of the revised information.